Can I get a refund/return/exchange if I don't like the content?
The only time that you can get a refund is if you purchased an actual PHYSICAL DVD within 30 days of purchase. If you have purchased a downlodable link you cannot get a refund, as downloadable links are not restock able or returnable. To return a physical DVD please send an email to firstname.lastname@example.org and she will be able to assist you further. Or you can connect with her through LIVE CHAT 9:00 a.m. - 5:00 p.m. EST Monday - Friday.
What if my computer crashes and I lose these files? Can I download them again from your site?
Absolutely! All you have to do is send us your order # and a request to reactivate your download links. This is done FREE of charge and you do not have to pay anything extra for this service. To do so please send an email with your request to email@example.com. Or you can connect with her on LIVE CHAT 9:00 a.m. - 5:00 p.m. EST Monday - Friday.
*Please note ElasticSteel Corp and it's assigns, reserve the right to change any and all policies outlined for you herein at any given moment in time without any notifications. Please check back frequently to see if any changes occur.
Please do not call us and demand that we call you back. We will not be calling you back. All refunds/exchanges etc., are handled strictly through e-mail and/or chat. Thank you for your cooperation.