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FAQ

EasyFlexibility

What is the EasyFlexibility method?

Click HERE to get a complete 10 page explanation along with 4 free exercises for you to feel the power of EasyFlexibility's Kinesiological Stretching.

Are all your programs available in physical DVD's?

No. Most of the programs offered on our site are in DIGITAL format only, which you can download instantly onto your computer. We only sell 11 titles which are in physical DVD format. You can learn more about the titles here: http://easyflexibility.com/collections/special-offers

What format are your videos in?

All of our programs are in the standard MP4 Format which work on all modern computers and portable devices. By modern we mean, they play on computers and mobiles which are even few years old. If you are already playing videos on your devices then our programs will play as well.

Can I get a refund/return/exchange if I don't like the content?

The only time that you can get a refund is if you purchased an actual PHYSICAL DVD within 30 days of purchase. If you have purchased a downlodable link you cannot get a refund, as downloadable links are not restock able or returnable. To return a physical DVD please send an email to dtkach@elasticsteel.com and she will be able to assist you further. Or you can connect with her through LIVE CHAT 9:00 a.m. - 5:00 p.m. EST Monday - Friday. 

What if my computer crashes and I lose these files? Can I download them again from your site?

Absolutely! All you have to do is send us your order # and a request to reactivate your download links. This is done FREE of charge and you do not have to pay anything extra for this service. To do so please send an email with your request to dtkach@elasticsteel.com. Or you can connect with her on LIVE CHAT 9:00 a.m. - 5:00 p.m. EST Monday - Friday. 


What about the online seminars, can I download the videos onto my computer?

No, the online seminars are available for you to watch online for a set number of views, depending on the seminar. Once you extinguish the number of views (usually 20) you will no longer have access to this material. You can at a later date should you choose to do so, ask for the seminar to be reactivated at a small fee of $30.00 per seminar. You can request this up to 2 times. 

Can I download these videos onto my IPAD/IPHONE, etc?

Although we do not offer any type of support for this particular issue. You CAN! There are various apps that you can download from Apple to assist you in doing just that! Here is a link to one such app. http://itunes.apple.com/us/app/mp4-downloader/id601368326?mt=8

Or you can try doing the following:

Please make sure your OS and iPlayer software is up to date before you begin.

iPads don't really have root file systems, so files can not be downloaded and saved to them like normal desktop computers

  1. Download and save the file to a desktop or laptop computer - not your iPad
  2. After the file has finished downloading to your desktop / laptop computer, open the folder and find the enclosed .mp4 ("Digital Photography Exposed The Movie") file.
  3. Launch iTunes and import the movie into your iTunes Library by clicking and dragging the .mp4 file onto the left side of the iTunes interface where the Library is, consisting of the Music, Movies, TV Shows, and Podcasts tabs. (Make sure you have the latest version of QuickTime installed).
  4. When "Digital Photography Exposed The Movie" is in your iTunes Library, connect (via a cable) your iPad to your computer
  5. Once the iPad is recognised by the computer, it will appear (on the left) within iTunes under the Devices tab. Now go back to the Movies tab and click and drag "Digital Photography Exposed The Movie" onto the iPad.
  6. Disconnect iPad, and enjoy!

For more information please see : http://www.photographycourses.biz/mp4_video_onto_ipad.html

 

How do I download these onto my computer? Help!

Here is a simple step by step guide on downloading these video files onto your computer.

STEP 1: When you receive an e-mail with downloading instructions you will need to click on a link in your e-mail. When you do you will arrive at a page which will have the following box.

 

STEP 2:

Once you click on the link a pop up should appear. Depending on how your browser is set up. Here you will be asked if you want to open the file right away or if you want to save the file. You can select either or. If you want the file to open up for you you can click on Open with and select the Media Player of your choice from the drop down menu which your computer is presenting you with. Please note you will be prompted to select from the Video Players that are already installed on your computer. Regardless of the option that you choose. The Video will begin to download onto your computer into the temporary download folder that your browser is set up to download all the files that you usually download from the internet into. So when you're done watching this video you can simply go into this folder and the video will be there. However if you wish to be sure of where the file is located proceed to step 3.

 

STEP 3:

When you click on "save file" you will see an icon appear on the upper right hand side of your browser (if you are using firefox). Once again this may be different depending on the browser you are using. We recommend using Firefox to download your files. The icon circled in pink on this picture is showing how many minutes remain for the files to download. If you click on that icon you will see a display appear (white box) which will show you the progress of the ongoing download. To proceed click on "show all downloads"

STEP 4:

Once you click on "show all downloads" the following pop up will appear. Here you are being shown the progress of your download.

 

Once the file is done downloading you will see a little folder icon appear on the right hand side. If you mouse over it you will see that it will say "Open Containing Folder". Once you click on it, you will be taken to a folder where this particular file is located. From that folder you will be able to move this file anywhere you like. Or simply know that your file is there. Open the file from that location at any time.

 

Once again this is only one way of doing this. If you have any further issues let us know and we will be more than happy to assist you!

*Please note ElasticSteel Corp and it's assigns, reserve the right to change any and all policies outlined for you herein at any given moment in time without any notifications. Please check back frequently to see if any changes occur.